May 23, 2020

We are Reopening! Yah!!

We are so excited to be announcing that we will be reopening on Sunday May 31!

The whole team is thrilled to be getting ready to come back to work and creating hair you love at Supernova Salon!

New Health and Safety In-Salon Protocols, Our New Normal 
I have already designed a new health and safety in-salon procedure plan for the entire salon team. 

I have also designed new in-salon health and safety protocol for all our guests and all of the information is hosted on our website. It is imperative that all our guests read our new in-salon health and safety documents before arriving so we can all have a successful appointment. 

COVID-19 Pages, Our Information Centre
Please follow these links so you can see them all:
Before your appointment
Cancellation policy
Physical distancing at the salon
Your time at the salon
Salon safety measures

Re-booking – You’ve waited so long, Thank You! 
Beginning this weekend, it will be our first priority to contact by phone all of our guests who had cancelled appointments during our closure and allow them to rebook the service(s) that were cancelled. 
Once we have been able to connect with these clients we will make our appointment book available to other guests. 

The Waitlist is Here! 
If you wish to have an appointment at the salon and were not in the cancelled group of guests this is the official Appointment Waitlist.
Please use only this place to be on the waitlist. We will utilize this list when we are have finished re-booking all our COVID cancelled guests. 
If you have left a voicemail or an email please take the time to sign up here as this is the official list
Supernova Waitlist – CLICK HERE

Physical Distancing at Supernova Salon 
I am sure everyone is aware that the new physical distancing policies will greatly affect how Supernova Salon operates. In our opening we are only able to use every other station so our ability to service guests will be greatly reduced. 

Need Home Care Products?
You are able to shop for any home care by shopping our new online store linked from our website or you can visit directly by clicking here

My Commitment 
My top priority is to ensure the health and safety of our team, our guests and our community. We want nothing more than to do your hair and we miss you terribly, so please be patient with me as I am working as fast as I can. 

Beauty Safe Education 
The entire team has completed their Beauty Safe course through the Beauty Council. This course is to refresh all of our education on health and safety to ensure a safe and healthy work environment. Before we open the entire team will be retrained with all our new health and safety protocols while at work in the salon. 

Why no online booking? 
With all the new schedules, social distancing and new in-salon capacity guidelines we need to make sure everyone is booked properly. Our concierge team at the front desk can create the best appointment for you.  The online booking will not be available and booking via email will not be available. 

Thank you 
Thank you so much for your patience and understanding during this time. Please watch for my emails in the coming weeks.