What's New at Supernova Salon

I wanted to send a note to everyone to let all of you know what is happening at Supernova Salon. 

Originally we were told that we would be closed for 2 weeks and then be able to re open but at this time the Government has a mandated closure for all salons until further notice.

The salon has been closed now for 2 weeks, I can’t believe we are still closed. I feel terrible about all the appointments we have had to cancel! The styling team wants nothing more than to do your hair!!!! What is happening in the world is very stressful and scary and also very sad. I miss my team and I miss all of you very much. I am one of the lucky ones who loves to be at my work place so this has been so hard. I know we are doing the right thing and getting COVID-19 under control is our top concern but I miss my salon family.  

I am educating myself everyday on new government updates and information so know when we are going to be able to open.

Appointment Cancellations 

I have re configured our traditional confirmation emails and texts into appointment cancellation notifications. These emails and texts go out 3 days before your appointment, allowing us to go day by day and only cancel necessary appointments. 

ReBooking 

At this time we will not be rebooking appointments until we have a confirmed open date. I have the  list of the guests who have been cancelled so we can get you booked in as soon as we are open. We will be contacting all clients via email when we are allowed to open. 

Thank you

Thank you so much for your patience and support during this challenging time. 

I hope each of you are safe and with your family and staying healthy.

All my best,

Dana and the Supernova Salon Team

Dear Valued Guests,  I wanted to post a note to everyone to let all of you know what is happening at Supernova Salon.  As of last Wednesday the salon is closed. What is happening in the world is very stressful and scary and also very sad. I miss my team and I miss all of you very much. I am one of the lucky ones who loves to be at my work place so this has been so hard. I know we are doing the right thing and getting COVID-19 under control is our top concern but I miss my salon family.  Amber and I have been working very hard to get all our salon team taken care of. There has been a full week of government/administrative work to make sure our team is taken care of during the salon shut down and that has been our top priority.  Over the last few days and going forward we will be sending an email out to anyone who has an upcoming appointment. Any appointments up to April 1st are cancelled as we are currently closed. We are emailing each and every one of you to reach out personally. As of now we are going week by week as we are getting new updates daily and our decisions are based on what the health authorities’ instructions are. We apologize if you have received a confirmation email and are wondering if we are open but there are many appointments to get to and we are working as hard as we can. At this time we will not be rebooking appointments but we will be creating a VIP list of those who were cancelled so we can get you booked in as soon as we are open. We apologize if you have sent an email to us and it has taken longer than normal to get back to you but we are working as hard as we can to get to all of you. If you need to reach us please send an email as the salon phone is more difficult to manage.  Thank you so much for your patience and support during this challenging time. I hope each of you are safe and with your family and staying healthy. All my best, Dana and the Supernova Salon Team

To our valued guests,

I know in the world right now we are all dealing with stressful and challenging issues regarding our health and COVID-19.

Today the BC government has declared a state of health emergency in regards to the COVID-19 virus. We have decided to do our best to be socially responsible and hopefully be a part of the solution by closing our salon doors until March 31st.

This has been a very difficult decision but I believe that closing the salon for 2 weeks will help our community in stopping the spread and getting this terrible health emergency under control. It is important to me that I do my best to protect my team, all our valued guests and the community.

I will be monitoring federal, provincial and local health authorities to keep up to date on all facts to ensure a safe and healthy environment for everyone.

Myself and the front desk team are working hard right now to contact all our guests to cancel and reschedule your appointments to April 1 when we plan to re-open.

I sincerely apologize for this inconvenience, I believe it is the best decision for the health and safety of our team and our community.

If you need to reach us during this time please email us at

info@supernovasalon.com

Please do not call the salon phone as it will be challenging to respond quickly to all voice mails. Email at this time is the fastest response time I can offer and the best channel of communication.

Thank you for your understanding,

Dana and the Supernova Team

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