Appointment Policies

RESERVATION CONFIRMATIONS:

Our system is automated with our salon software. The salon will send you email and SMS communications to receive your confirmation. If for any reason you have booked an reservation and you did not receive any email or SMS from us on the day of booking it means your email and or phone number is incorrect in your client file and we would love you to contact us to correct it. 

Day of Booking, booking details email and sms.

Upon booking your appointment the salon will send you an email and a text message with the details of your appointment. This is a detail of services booked, day and time for you to put your appointment in your calendar. If there is an error in the services please call the salon for us to correct it. 

4 days before your appointment.

The salon will send you an email with a link to confirm your appointment. Please click the link in the email to show your appointment as confirmed. 

2 days before your appointment.

The salon will send you an sms to your phone number on file with a link to confirm your appointment. Please click the link in the email to show your appointment as confirmed. 

Booking within 48 hours of your appointment.

If you booked your appointment within 48 hours the salon will only send you an sms reminder with a link for you to confirm your appointment.

UPDATED SALON NO-SHOW AND 24-HOUR CANCELLATION POLICY

What happens if I do not show up for my appointment or cancel with less than 24-hours notice? 
We are continually grateful for the opportunity to create hair you love! Once you have booked your reservation, that time is reserved exclusively for you with your stylist.
  
Before your appointment, you will receive:
  • 1 confirmation email on the day you book your reservation, with all the booking details.
  • 1 email reminder 4 days before your reservation.
  • 1 SMS reminder 2 days before your reservation
Regardless of our reminders, once you have booked your reservation, the time is reserved only for you. If you do not show up, your stylist loses revenue from your missed appointment.

Policy Details:
  • If you do not show up for your reservation or cancel within 24 hours of your reservation, you will receive an email notification from the salon.
  • We provide a one-time no-show/ less than 24 hour cancelation allowance per guest
  • After the one-time allowance, any further no-shows / less than 24 hour cancelations will incur a charge of 100% for the missed reservation.
  • We will note in your file that you will be unable to book any further reservations until this payment is made.
We thank you for the opportunity to create your dream hair, and appreciate your understanding. Please don’t hesitate to reach out to our front desk team with any questions. Thank you!

NON-REFUNDABLE DEPOSITS FOR APPOINTMENT RESERVATIONS:

Appointments for Smoothing Keratin Treatment Services, Perms, and Colour Corrections that require longer appointment timelines and/or specially ordered supplies, salon guests will be required to pay a non- a refundable deposit of $150.00 at the time of booking. This deposit can be collected in person or by phone. On the day of your appointment, this deposit will be applied as a credit towards your service invoice.

If you cancel or reschedule your appointment with less than 48 hours of notice or do not show up to your appointment, the entire deposit will be forfeited.

If you cancel your appointment with more than 48 hours of notice, the entire deposit, minus a $5 administrative fee, will be returned to the original payment method (credit card, debit, etc.).

If you reschedule your appointment with more than 48 hours of notice, we will happily reschedule your appointment, and the deposit will be applied to the new appointment time.

CONSULTATIONS:

We always recommend that salon guests who are still determining what they would like book an in-person consultation with a stylist. The talk is an opportunity to take your inspiration, consider your hair and hair history, and determine the best solution/goal for your hair. This helps to ensure a successful booking to achieve your desired look.

Consultations are a fee of $20 and booked for 15 mins.  If you book your appointment after the consult, this $20 will be treated as a deposit and put towards the cost of your booked service.

Smoothing Keratin Treatments, Perm Services, Colour Corrections, and Extension Services require a consultation before booking the service. As everyone's hair is unique to them, the consultation ensures proper service booking for a successful appointment. These services require a non refundable deposit. 

Extension consultations are $50. If you book your extension appointment at the consult for the service, this $50 will be treated as a deposit towards the cost of your booked service.

RUNNING LATE?

We understand that life can get busy and last-minute issues can come up. If you are running late, please call the salon at (604)904-8448 as soon as possible to let us know. We may need to modify your originally booked services to accommodate your arriving late for your appointment.

Arriving more than 15 minutes late could result in a canceled appointment, as we might not have enough time to fulfill your scheduled appointment. We do our best as a team to stay on time as we understand that everyone's time is valuable. However, as all our salon guests have individual needs, we can run behind occasionally. We will do our best to contact you to inform you if we are running late so we can let you know. We greatly appreciate your patience and understanding on this matter.