APPOINTMENT CONFIRMATIONS:

We require all appointments to be confirmed, and it is your responsibility to confirm your appointments or contact the salon to let us know if you need to cancel your appointment. 

Our system is automated with our salon software, the salon will send you email and sms communications to receive your confirmation. If for any reason you have booked an appointment and you did not receive any email or sms from us within 15 mins of booking it means your email and or phone number is incorrect in your client file and we would love you to contact us to correct it. 

Day of Booking, booking details email and sms.

Upon booking your appointment the salon will send you an email and a text message with the details of your appointment. This is a detail of services booked, day and time for you to put your appointment in your calendar. If there is an error in the services please call the salon for us to correct it. 

4 days before your appointment.

The salon will send you an email with a link to confirm your appointment. Please click the link in the email to show your appointment as confirmed. 

2 days before your appointment.

The salon will send you an sms to your phone number on file with a link to confirm your appointment. Please click the link in the email to show your appointment as confirmed. 

Booking within 48 hours of your appointment.

If you booked your appointment within 48 hours the salon will only send you an sms reminder with a link for you to confirm your appointment 

What happens if I forget to confirm my appointment?

If you have not confirmed your appointment by 9 am the day before the salon will send you a follow up email to remind you to confirm your appointment from either the email or sms we have already sent you. If you do not respond to the email the salon will try to follow up via phone call to reach you and get confirmation that you will be attending your appointment. As the front desk can be busy, we would prefer all our salon guests confirm their appointments via the link in the email and sms we send out to you. 

If you have any challenges please feel free to contact our front desk concierge team at any time 604-904-8448

Thank you for your cooperation!

NON-REFUNDABLE DEPOSITS FOR APPOINTMENT RESERVATIONS:

Appointments for Smoothing Keratin Treatment Services, Perms, and Colour Corrections that require longer appointment timelines and/or specially ordered supplies, salon guests will be required to pay a non- a refundable deposit of $150.00 at the time of booking. This deposit can be collected in person or by phone. On the day of your appointment, this deposit will be applied as a credit towards your service invoice.

If you cancel your appointment within 48 hours of notice, the entire deposit, minus a $5 administrative fee, will be returned to the original payment method (credit card, debit, etc.)

If you reschedule your appointment with more than 48 hours of notice, we will happily reschedule your appointment, and the deposit will be applied to the new appointment time.

If you cancel or reschedule your appointment within less than 48 hours of notice or do not show up to your appointment, the entire deposit will be forfeited.

CONSULTATIONS:

We always recommend that salon guests who are still determining what they would like book an in-person consultation with a stylist. The talk is an opportunity to take your inspiration, consider your hair and hair history, and determine the best solution/goal for your hair. This helps to ensure a successful booking to achieve your desired look.

Consultations are a fee of $20 and booked for 15 mins.  If you book your appointment after the consult, this $20 will be treated as a deposit and put towards the cost of your booked service.

Smoothing Keratin Treatments, Perm Services, Colour Corrections, and Extension Services require a consultation before booking the service. As everyone's hair is unique to them, the consultation ensures proper service booking for a successful appointment. These services require a non refundable deposit. 

Extension consultations are $50. If you book your extension appointment at the consult for the service, this $50 will be treated as a deposit towards the cost of your booked service.


WHAT IS YOUR LAST-MINUTE CANCELLATION POLICY?

We are continually grateful for the opportunity to create hair you love! Your appointment is scheduled time that has been reserved especially for you, but we understand that there are times when you may need to cancel or reschedule your appointment. Cancellations with less than 24 hours of notice can be challenging to fill, leaving our stylists with unused time and guests with longer wait times. We have implemented a late cancellation fee to support our guests and team. If you cannot make your appointment, we require a minimum of 24 hours advance notice to avoid a late fee of 30% of the scheduled appointment. This fee will be charged at your next appointment.

We appreciate your understanding in this matter.

No-Show Policy:

What happens if I do not show up for my appointment?

We are continually grateful for the opportunity to create hair you love!

When you forget your appointment or forget to cancel and do not show up, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. To support our team and guests, no-shows will be charged a no-show fee of 50% of the scheduled appointment that was missed. This fee will be charged at your next appointment.

If you do not show up for your appointment, you will receive an email from the salon that you have missed your appointment. We give everyone a one-time no-show allowance, and you will be issued one warning and a one-time understanding. If there are any other occurrences, you will be charged 50% of the scheduled appointment that you missed at your next appointment. 

We appreciate your understanding in this matter.

Running late?

We understand that life can get busy and last-minute issues can come up. If you are running late, please call the salon at (604)904-8448 as soon as possible to let us know. We may need to modify your originally booked services to accommodate your arriving late for your appointment.

Arriving more than 15 minutes late could result in a canceled appointment, as we might not have enough time to fulfill your scheduled appointment. We do our best as a team to stay on time as we understand that everyone's time is valuable. However, as all our salon guests have individual needs, we can run behind occasionally. We will do our best to contact you to inform you if we are running late so we can let you know. We greatly appreciate your patience and understanding on this matter.