No Returns or Exchanges on Online Store Purchases 

Products purchased via the Supernova Salon website are not eligible for refunds or exchanges. Please review your purchase thoroughly before completing your order.

In-Salon Product Returns and Exchanges

If you are not completely satisfied with any product purchased in the salon at Supernova Salon, please contact our manager at manager@supernovasalon.com within two weeks of your purchase with proof of your original receipt. Supernova Salon does not offer cash, debit, or credit card refunds on products.

Supernova Salon offers an in-salon product exchange to ensure you have the correct products for your hair needs. Your product must be returned in like-new, gently used condition within two weeks of purchase with the receipt.

All product exchanges are subject to validation and approval at Supernova Salon's discretion. The manager will consult in person with the client to exchange the original product for a different product that will suit your hair/scalp needs and personal preference. We are only able to swap products in the same product line. The client will pay the difference if the new product(s) are at a higher cost than the original product. If the new product(s) cost less than the original, the difference will be put on the client's file for future use.

All hairbrushes, hair accessories, hair scrunchies, hair clips, hair ties/ elastics, hair hot tools, blowdryers, and hair heatless tools are a final sale. 

Supernova Salon monitors return/exchange activity by clients for abuse, and we detect what we consider excessive or potentially fraudulent returns from a client. In that case, we will notify the client that they can no longer return/exchange any other products.